当我们收到客户的Negative Feedback。我们要做的事情，首先是冷静。 
1.冷静和判断这个差评的责任归属，到底是客户恶意差评，还是我们的问题

2.及时联系买家，去沟通。了解买家具体的Negative Feedback的原因

3.如果在软磨硬泡的情况下买家愿意删除Negative Feedback,那当然是最理想的状态。 
如果不行,我们客户采用退部分费用给他,请他删除掉（差评相对于我们账户来说,有着比较大的影响，特别是新手） 
那么我们付出一点代价也是应该的，当然前提是责任在于我们。

4.如果责任在于买家的无理差评或者恶意，沟通无果，不愿意删除。我们可以求助Help–>Contact Seller Support.提供运单号，发货等信息。 
让Amazon帮助删除

如果买家愿意删除Negative Feedback，可以让他按照以下步骤操作

1. Go to http://www.amazon.com/your-account
2. Under Personalization, in the Community column, click Seller Feedback Submitted By You.
3. A list of all the feedback left by you will display. Click the Remove link next to the feedback you want to remove. 
   Note: If there is no “Remove” option next to a comment, this means the 60-day removal period has expired.

亚马逊可以帮助卖家删除差评在以下情况里

• The feedback includes obscene language.
• The feedback includes personally identifiable information.
• The entire feedback comment is a product review.
• The entire feedback comment is regarding fulfillment or customer service for an order fulfilled by Amazon.