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作为外贸B2C商家，我们常常需要跟客户联系，做好售前售后的服务工作。可能有很多新手不太懂得怎样写客服相关的文章，我们给出客户从下单到收货再到留下评价的客服范文，供大家参考。 一、未付款订单的催款 •Dear buyer, •We have got your order of XXXXXX。 But it seems that the order is still unpaid. If theres anything I can help with the price, size, etc., please feel free to contact me. After the payment is confirmed, I will process the order and ship it out as soon as possible. Thanks！ •Best Regards •myname译文：我们已收到你的订单，但订单似乎未付款。如果在价格和尺寸上有什么能帮助的，请随时与我联系。当付款完成，我将立即备货并发货。谢谢！ •提示：请根据您产品自身特点对描述内容进行修改。 二、已付款订单 •Dear buyer, •Your payment for item XXXXXXXXXXXXXX has been confirmed. We will ship your order out within XXX business days as promised. After doing so, we will send you an e-mail notifying you of the tracking number. If you have any other questions, please feel free to let me know. Thanks! •Best Regards •myname •译文：您的订单编号为XXXXXXXXXXXXXX的款项已收到，我们将在承诺的XXX天内发货，发货后，我们将通知你货运单号。如果您有任何问题请随时联系我。谢谢！ •提示：请填上您的订单号和发货天数。 三、发货后 •Dear buyer, •The item XXXXXXXXXXXXXX you ordered has already been?shipped out and the tracking number is XXXXXXXXXXXXXX. The shipping status is as follows: XXXXXXXXXXXXXX. You will get it soon. Thanks for your support! •Best Regards •myname •译文：订单号为XXXXXXXXXXXXXX的货物已经发货，发货单号是XXXXXXXXXXXXXX，运输方式是XXXXXXXXXXXXXX，订单状态是XXXXXXXXXXXXXX。您将会很快收到货物，感谢您的支持和理解。 •提示：请填写订单号、发货单号、运输方式和发货日期。 四、询问是否收到货 •Dear buyer, •According to the status shown on EMS website, your order has been received by you. If you have got the items, please confirm it on Amazon.com. If not, please let me know. Thanks！ •Best Regards •myname •译文：EMS网站显示您已收到货物。如果您已收到货物请到Amazon确认，如果有问题请告知我。谢谢！ 提示：可根据您货物的实际情况进行更改 五、订单完成 •Dear buyer, •I am very happy that you have received the order. Thanks for your support. I hope that you are satisfied with the items and look forward to doing more business with you in future. •Thanks！ •myname 我很高兴地看到您已收到货，感谢您的支持。希望您满意，并期待着在将来与您做更多的生意 • 六、提醒买家给自己留评价 •Dear buyer, •Thanks for your continuous support to our store, and we are striving to improve ourselves in terms of service, quality, sourcing, etc. It would be highly appreciated if you could leave us a positive feedback, which will be a great encouragement for us. If there’s anything I can help with, don’t hesitate to tell me. •Best Regards •myname 译文：感谢您继续支持我们，我们正在改善我们的服务，质量，采购等。如果您可以给我们一个积极的反馈，我们会非常感激，因为这对我们来说是一个很大的鼓励。如果有什么我可以帮助，不要犹豫请告诉我。 七、收到好评后 •Dear buyer, •Thank you for your positive comment. Your encouragement will keep us moving forward. •We sincerely hope that we’ll have more chances to serve you •myname 好的客户服务是在不断的学习和摸索过程中，听取用户意见，总结经验而形成的适合自己的方式方法，没有固定模式，没有一劳永逸，只有勤勤恳恳，认真对待每一位客户，才能让你的销售蒸蒸日上。 (责任编辑：最模板) |